How to Start a Cyber Cafe Business in Kenya

Starting a cybercafé business is a profitable venture in Kenya. The demand for information has been on the rise with the rise of technology. This has necessitated the establishment of cyber cafes where people can browse the internet, type, print, and photocopy documents. Cyber cafe services in Kenya are increasingly in demand with the increase in business activities. 

Write a Cyber Cafe Business Plan

You need a business plan to start a cyber cafe business in Kenya. A good cybercafé business plan should include startup costs, sources of business funding, risks and strengths of the venture, market research findings and cash flow projections.

Equipment Needed to Start a Cyber Cafe in Kenya

The following are some of the requirements for cyber cafe requirements and their respective costs:

  • At least 5 computers - Ksh 75,000
  • Printer and scanner - Ksh 25,000
  • Photocopier - Ksh 60,000
  • Internet - Ksh 3,000
  • Cabling - Ksh 2,000
  • Furniture - Ksh 15,000
  • Business permits - Ksh 15,000 
  • Rent - Ksh 20,000
  • Electricity - Ksh 1,000
  • Staff Salary - Ksh 15,000

Some of the computer brands that are best suited for a cyber cafe include HP and Dell. The best laptop is an HP, since it is durable and has most of the features necessary for a cyber business. The best printer for a cyber cafe is the Epson brand. You can get a three-in-one printer for document printing, scanning and CD printing services. The best printers for internet cafés are Kyocera, Epson and Canon.

You also need cyber cafe software to track internet usage by customers. You can charge clients depending on the time they have spent accessing the internet. Furthermore, you can use Cybercafé Pro free software. Alternatively, you can use the MyCyberCafe software.  

How Much Does It Cost to Start a Cyber Cafe in Kenya?

The size of the business will determine the amount of startup capital you need. However, the best way to go about it is to start small and grow your business over time. The cost of starting a cybercafe in Kenya is around Ksh 250,000. However, cybercafé startup costs will depend on the business's location and size.  

Factors to Consider When Starting an Internet Café Business in Kenya

Before you can set up your business, there are things that you need to consider, to ensure that you get the best results.

1. Location

Make sure to set up your internet and printing business in an area with institutions like schools that require the services you are offering. For instance, you can set up your business near a college, university, hospital or a banking hall. Such institutions will require people to use the internet and print documents.

You also need to realize that cyber cafes work well in towns and not in rural areas. It is because there is a higher demand for information in urban areas due to the presence of many offices and businesses compared to rural areas. Therefore, make sure to set up your cyber business in a busy area.  

2. Licenses and Business Permits

To start an internet cafe in Kenya, you need business permits and licenses from the relevant authorities. It is easy to get cyber cafe business licenses. You can visit your County Council offices and pay for a business permit.

The officials will then visit your premises to inspect your business. Licenses for printing and internet businesses will cost you between Ksh 5,000 and Ksh 10,000 annually. The price varies from one county to the other.

You need a county council single business permit, a county council advertising and signage permit, and a Music Copyright Society of Kenya (MCSK) license to run your cyber cafe business efficiently.

Also read: How to start a bakery business in Kenya.

3. Partition Your Workstation

An excellent internet cafe requires proper partitioning. You will also need some shelves where you can keep photocopy papers, envelopes and other stationery. Partitioning is important and helps you save on space and ensure privacy for the cyber attendant.

You can buy desks that can accommodate four users. You also need a place where the cyber cafe attendant will be sitting and a place for the server computer, printer and photocopier. Make sure your cyber cafe furniture is comfortable for your customers. 

4. Internet Connectivity

You need to do thorough research on the most economical internet service provider you will be using. There are many internet providers in Kenya, like Safaricom, Telcom and Airtel. One of the limitations that cyber cafe businesses face is the lack of reliable internet connectivity. You must choose the best internet service provider with strong connectivity at your business location.

5.  Computers and other Equipment

You must decide whether to buy a new or second-hand photocopier, computer, or printer. If you choose to buy second-hand equipment, make sure that it is in good condition. Avoid buying equipment that will require repairs from time to time. It will make your operation expensive.

Read also: How to start a computer sales business.

6. Hiring Employees

You need to hire someone responsible, trustworthy and knowledgeable about cyber cafe operations. Most cyber cafe business owners face challenges by employing people who steal from them. You need to employ a person who can remit the day-to-day earnings of your business. 

7. Marketing 

Finally, once you have launched your internet cafe business, you need to advertise it. You can use posters, business cards and customer referrals. Soon, you will start attracting many customers to your business. Make sure to expand your business as your customer base grows. 

List of Cyber Services in Kenya

The services you will be offering should be listed in your business plan. Some of the cyber cafe services you can offer include:

  • Typing and printing
  • Photocopying and scanning
  • Browsing the internet
  • Selling stationery like envelopes  
  • Laminating documents
  • Online applications
  • Graphic services

For business consultancy, strategic planning, organizational development, market research, financial management & accounting, risk management and business plan writing at an affordable fee, please reach out to us through a phone call 0728 621 138, WhatsApp, or email:

Is Cyber Cafe Business Profitable in Kenya?  

Starting an internet café business in Kenya is profitable if it is situated in an area with institutions and a large population. Its profitability also depends on the cyber services you are offering.

For instance, if you are offering internet, printing, photocopying and scanning services, you will make more money than someone offering internet services only. If you are providing all those services, you can make Ksh 5,000 on a good day and Ksh 1,500 on a bad day.

It implies that the business's revenue is between Ksh 30,000 and Ksh 60,000 per month. After deducting business expenses, the cybercafé's business profit is over Ksh 15,000. If you know how to start an internet café business, it is a profitable venture. 


To start an internet café business in Kenya, you need to know how to operate computers and have the technical ideas. You can also hire a person to operate one for you, but make sure you are there to collect money for services. With that, I hope you now know how to start a cybercafé business. 

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